At Tonemi, every piece is chosen to bring you confidence, style, and something you’ll reach for every day.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be:
- Unworn and unused
- In its original condition and packaging
- Accompanied by proof of purchase
To request a return, please email tonemijewellery@gmail.com with your order number and reason for returning your item. Please do not send your item back before your return has been approved.
Once approved, we’ll provide instructions on how and where to return your item.
Please note that any shipping costs, delivery charges, or related fees will be deducted from the refunded amount.
International Returns
International returns must reach us within 14 days of delivery.
Please clearly mark your parcel “UK RETURNED GOODS” to help avoid unnecessary customs charges.
EU Customers – Right of Withdrawal
If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving your last item, without providing a reason.
To request a return or cancellation, log in to your account and open the relevant order, or contact us at tonemijewellery@gmail.com.
Once you have notified us of your decision to return your order, you have a further 14 days to send the item back to us. Your refund will be issued within 14 days of us receiving the returned item, using your original payment method.
Please note that any duties or taxes incurred when returning an international order are the customer's responsibility. We recommend checking your local customs requirements before sending your return.
Exchanges
We offer exchanges within 7 days of delivery.
Items must be unworn, unused, in their original condition and packaging, and accompanied by proof of purchase.
Please contact tonemijewellery@gmail.com with your order number and reason for the exchange before sending anything back. Once approved, we’ll provide return instructions.
Customers are responsible for all shipping costs associated with exchanges. Shipping for the replacement item must be completed before it is dispatched.
Damaged, Faulty or Incorrect Items
Please check your order as soon as it arrives.
If your item arrives damaged or faulty, or you’ve received the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item
If approved, we’ll offer a replacement (subject to availability) or a full refund. Return shipping costs will be covered by Tonemi in these cases.
Non-Returnable Items
Unfortunately, sale items are not eligible for returns or exchanges.
Refunds
Once your return has been received and inspected, we’ll confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If you haven’t received your refund within 15 business days of approval, please contact us at tonemijewellery@gmail.com
For any questions or return or exchange requests, please contact tonemijewellery@gmail.com 🤍
Thank you for supporting Tonemi!